Service Level Agreement

Contractual uptime commitments with service credits are offered on our Enterprise plan. The Enterprise SLA covers the uptime target, how availability is measured, scheduled-maintenance windows, support response times by severity, the service-credit schedule, and exclusions (such as outages in Meta’s APIs or other upstream providers).

Requesting the SLA

The Enterprise SLA is available on request as part of an Enterprise agreement. Contact sales via our contact page or email support@oryn.ai and we will share the current terms.

Support on all plans

Every plan includes support: email support on Launch, chat support on Growth, and priority support on Scale, with target first response times listed on the pricing page. Service status is published at status.oryn.ai.